Customer charter
Welcome to the Saudi Energy Efficiency Center (SEEC) Customer Charter
This charter aims to enhance transparency and trust between the center and its beneficiaries, ensuring high-quality services for all customers, whether individuals or institutions. We are committed to providing an exceptional user experience that contributes to achieving energy efficiency goals in the Kingdom of Saudi Arabia.
Saudi Energy Efficiency Center Commitments
In line with our mission to raise the efficiency of energy production and consumption in the Kingdom, we are committed to the following:
- •Providing high-quality services in accordance with national and international best practices and standards.
- •Ensuring transparency in all our dealings with customers.
- •Respond effectively to all inquiries and complaints within a specified time frame to ensure customer satisfaction.
- •Provide information clearly, including clear instructions about our services.
- •Protecting customer privacy in accordance with our stated privacy policy.
- •Continuously develop and improve services based on customer needs and expectations.
Customer responsibilities
To ensure maximum benefit from our services, customers must:
- •Responsible use: Adherence to the rules and instructions for the center’s services.
- •Protecting Personal Data: Review the privacy policy and understand how data is used.
- •Interaction and participation: Providing feedback and suggestions to improve services.
- •Effective communication: Using official channels to communicate and inquire about services.
Standards for providing electronic services
We are committed to providing high-quality electronic services, according to the following standards:
| Service Type | Service implementation time |
|---|---|
| Orders Service | We are committed to responding to your inquiries as quickly as possible. |
| Site load speed | The loading time of the home page and others does not exceed 5 seconds. |
| online services readiness | Not less than 99.95%. |
Contact us
For any inquiries or complaints, you can contact us via:
For comments and suggestions
For any inquiries or comments about government services, please fill out the required information.
Last modified: 15/06/2025 - 12:27 pm Time in Saudi Arabia